The investigation will examine many important issues, including how medicines are managed, how complaints are handled, and the ability of staff to raise concerns about the treatment of patients.

Earlier this year, 30-year-old Norris was jailed for the murder of four patients and the attempted murder of a fifth after killing his victims with insulin overdoses.

Police believe that if he had not been caught he could have killed many more, drawing comparisons with Harold Shipman, who killed more than 250 of his patients.

It is thankfully a rare occurrence when a worker in the medical profession abuses their position in this most extreme and horrific way, but each time the aftermath is full of calls for systems to be set up so that it can never happen again.

The families are pleased that the inquiry is taking place and that the findings will be made public. For their peace of mind and the future safety of patients we echo their sentiments.

Impressive

We know that first impressions count – and that applies to cities just as much as to people. So it has long been a concern that one of the first views of Leeds from the station is of a building that is arguably the worst eyesore on the city skyline .

But now City House is to have a major facelift and is to be turned into what is described as "a striking architectural statement".

A tired and dilapidated building looks set to become a striking addition to the area, which is only fitting for a city that is one of the most successful in the country and deserves landmark architecture to match.

Insulted MP

Leeds MP Fabian Hamilton is demanding an apology after being stopped from taking his bike on to a London-to-Leeds train by staff who he says called him "stupid".

Mr Hamilton was told he was not allowed on to his train without a prior bike reservation, something he says he had never been told before.

During the ensuing discussion he says staff also made rude gestures about him and insulted him.

Two things are apparent from this incident: that transporting a bike should be made as easy as possible in line with current green thinking, and that staff in contact with the public are hugely important.

Mr Hamilton is well able to stand up for himself but too many people receive poor customer service and feel their complaints are simply not heard.